FAQs
General candle care and wick trimming
- Always trim your wick to 1/4" before burning your candle EVERY TIME. This prolongs the life of you Cozy candle, and allows a cleaner burn. An untrimmed wick burns too hot, and uses up the wax more quickly, which then produces soot. Purchase a wick trimmer or even use nail clippers to shorten your wick. (Wick trimmers coming to shop soon.)
- Burn your candle 3-4 hours at a time. Your first burn is the most important as it allows the melt pool to reach the edges of its vessel. This prevents build up of wax, and possibly through future burns (not all the time, which is why we recommend burning 3-4 hours every burn.)
- Never leave your candle unattended.
- If your candle is getting too hot or the flame is too high or uncontrollable, extinguish right away. Let the candle cool down, trim the wick, and burn again!
What are scent profiles?
Listed in our candle descriptions are scent profiles. Candles have three types of notes in their profile: top, middle, and base or bottom. The top not is what you smell when the candle first burns or even when its unlit.
The middle note, which is essientally the heart of the candle, is when the top notes have faded slightly.
The base note is when your candle has reached its full melt pool (this takes about 3-4 hours.)
The true smell of your candle is a mix of the middle and base notes after the top notes have melted through completely.
Do you use essential oils in your wax?
Essential oils are not meant to be burned, and some are actually harmful when ignited. We order from USA based warehouses that create fragrance oils that are clean and safe to burn.
How long do the candles last?
- Our 6 oz candles last anywhere between 40-50 hrs, and are perfect in small rooms like bathrooms, or anywhere you're close enough to smell.
- Our 12 oz candles last between 80-110 hrs and are suited for rooms such as bedrooms, dining rooms, foyers.
- Our 20 oz candles last 140-160 hrs are are best for larger rooms like living rooms, kitchens, family rooms, etc.
Why Soy Wax?
We get asked this a lot. Check out this post on our blog for an in-depth explanation.
Why is so important what wax I burn?
Most candles you see at stores like Bath and Body Works, Walmart, and even Target, will typically list their candle as a scented candle, and nothing else. However, if you come across a "soy blend" candle, it's not all-natural soy. That's because large corporations blend their soy with paraffin. Paraffin is low cost, and it's best for scent throw (how much you smell when it's lit and when it's cool.) Paraffin comes from petroleum, and is known to cause some concern in the long run. Therefore, scented candles or soy blend candles are not "clean." So, while you may spend a little more on a Cozy candle, you're saving yourself money from repeatedly purchasing a store-bought candle that is a) not good for you or the environment b) won't last as long and c) overall false advertising. Cozy Candles Studio strives to carry as many clean and sustainable products as possible, which is why we went the luxury route of soy wax.
What causes the white marks on my soy candles?
White marks may appear on soy candles due to the nature of the soy wax. The tiny, white crystals on the tops and sides of jars are called frosting. This is a natural characteristic of soy wax and should not be treated as a flaw. It does not affect the quality or burn of the candle. It's the soy wax trying to revert back to its natural state.
Why is there wet oil on top of my soy container candle?
Soy wax has a lower melting point than paraffin wax, so it can release excess oils that it cannot hold; usually due to extreme temperature changes due to shipping - i.e. going from hot trucks to an air-conditioned environment or going from cold trucks in the winter to heated stores. You can leave it or wipe it out with a tissue or paper towel. Sweat from soy candles does not affect the burn quality.
For the best performance of soy candles, please store them in a cool area out of in-direct and direct sunlight. Also, it can be caused by the scent of sweating or separating out of the soy candles. This is just the fragrance oils coming to the surface. Some soy manufacturers recommend that you blot the top with a Kleenex or paper towel to prevent spillage.
Why are people obsessed with wood wicks?
We are moving towards including half our inventory with wood wicks for a few reasons. They're aesthetically pleasing first of all, though that may not be important. Wood wicks provide a soothing crackling sound, they're organic, nontoxic, and eco-friendly. They're also made in the USA if that matters to you.
How can I reuse my candle vessel?
Cozy Candles Studio is all about reusing and sustainability. So, yes, we want you to recycle your candle vessel! Here's how to get the wax out of your candle jar:
- First, put your vessel in the freezer
- After a few hours, you should be able to pop out the remaining wax left behind.
- Pull the wick out
- Clean the vessel and there you go!
You can repurpose your jar as a desk accessory, as a makeup holder, a flower pot! Or you can join our rewards program, and earn points towards money off your next purchase every time you return your jar!
How quickly will my order ship?
We make every effort to ship your orders as quickly as possible. Most orders placed before 12pm EST Monday-Wednesday will go out the next day. Orders placed after Thursday go out Monday to ensure packages do not get stuck in warehouses.
Currently, all orders (excluding special or bulk orders) are shipped from Hampton via USPS or UPS. You will receive a tracking number for your order when it is fulfilled.
Can I buy your products wholesale to sell them in my store?
Absolutely! To learn more about joining our list of wholesale partners, visit our wholesale page.
Do you offer any discounts on large orders?
Yes. For more information on bulk pricing and quantity price breaks, visit our Wholesale page. Some examples of large orders we’re happy to accommodate are:
- As wedding favors
- As bridal gifts